This award is specified by our workforce of authorities to products that we predict clearly show Particularly top quality in terms of enjoyable The existing requirements with the B2B and SaaS marketplaces and help companies with reliable and effective methods. As a fully ITIL-compliant company desk and asset administration computer software, Samanage features a complete number of IT integrated alternatives, both for big enterprises and small, medium firms.
This tactic ensures that customers only buy the abilities they require, optimizing their financial investment and reducing avoidable costs.
The agent can see all ongoing, pending, and solved incidents in the most crucial check out. It could be totally configured to instantly clearly show facts that matters: due dates, sender, receiver… so there’s no need to click on Each and every incident when prioritizing.
Among the crucial modules and abilities of Samanage are incident management, issue management, adjust administration, asset management, and understanding management. These modules work in tandem to offer a centralized platform for tracking, resolving, and preventing IT issues, when guaranteeing efficient asset lifecycle administration and understanding sharing within the Business.
Built to simplify and automate IT operations, Samanage offers a sturdy suite of options tailor-made to meet the exceptional needs of contemporary companies. The software is out there being a cloud-primarily based Option, making certain seamless obtain and scalability with no will need for extensive on-premises infrastructure.
A very good service desk should really permit you not simply to see into your IT operation, but glean insights from information. This is often, actually, among Samanage’s solid factors, Gordon explained.
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Lastly, Gordon has shared his feelings about the necessity of insights and visibility in a full ITIL-Completely ready assistance desk and asset management Remedy. “Prospects are seeing earlier the basic principles of hardware and application challenges, and thru increasing visibility and insights, are locating a more substantial function throughout the Corporation.
“The IT Services Desk is core website to any IT Qualified's job and it is something that they connect with on a daily basis to serve their personnel.”
Our authorities have done a full Samanage critique detailing its options, user opinions, customer care, along with other essential aspects. Utilizing our SmartScore method we gave Samanage an extremely gratifying rating of nine.
Samanage delivers comprehensive assistance alternatives, which include on line means, knowledgebase article content, and focused purchaser support channels. Shoppers can entry 24/7 technical aid, making sure well timed support and backbone of any challenges which could come up.
Even so, he also supplies in-depth opinions on a variety of software program answers to help you corporations come across suited selections for them. Via his perform, he aims to help you firms produce a more tech-forward approach to their functions and overcome their SaaS-connected problems.
“IT departments significantly find on their own at the middle of personnel service and digital small business transformation. Mainly because it leaders pursue new technologies to rework their small business, they may have a chance to grow the function of services management from an IT aid desk to smart personnel assistance administration throughout all departments,” said Doron Gordon, Founder & CEO, Samanage.
A fast resolve for This can be to dump the mundane minimal responsibilities from IT assistance and make a self-assistance portal. Most helpdesk alternatives offer this attribute, Samanage included. But not all are ITIL-certified, so they deficiency full service catalog capabilities that Samanage capabilities.
Inside of a make any difference of months, we have been in a position to streamline our service requests and supply flows by furnishing Anyone–the large boss to support brokers to rank and file across departments–higher visibility in their requests. Also, an agent can rapidly increase a ticket by simply clicking the “+” button over the interface.